Job Description
Join TechSolutions Pro's award-winning team as a Remote Tech Support Specialist! We're seeking motivated individuals in Kansas City, MO, to provide exceptional technical assistance to clients nationwide. No prior experience required – we offer comprehensive paid training to launch your IT career.
As a fully remote role, you'll enjoy flexible hours while building expertise in troubleshooting, customer service, and system diagnostics. Our 8-week paid training program covers networking, hardware repair, and software solutions, ensuring you're fully prepared to excel in this high-demand field.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Install, configure, and maintain hardware/software systems
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service with patience and clarity
- Proactively identify system vulnerabilities and recommend improvements
- Maintain accurate knowledge base articles for team reference
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly during training
- Self-motivated with strong time management skills
- Comfortable working independently in a remote environment
- U.S. work authorization and reliable home internet