Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This premium opportunity offers competitive compensation, career growth, and a supportive environment where your technical expertise makes a tangible impact. Work autonomously in a state-of-the-art facility while ensuring seamless system functionality for global clients.
We're seeking a dedicated professional to deliver exceptional technical support during critical overnight hours. Enjoy a collaborative culture with modern amenities, comprehensive benefits, and opportunities for skill advancement in a thriving Southern California tech hub.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve system outages, security alerts, and performance issues during night shift
- Document incident reports, knowledge base updates, and troubleshooting procedures
- Collaborate with global teams to ensure seamless handover during shift transitions
- Proactively identify system vulnerabilities and recommend preventive measures
- Maintain compliance with security protocols and data protection standards
- Train and mentor junior support staff during overnight coverage
Qualifications
- 3+ years of experience in IT technical support or system administration
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong diagnostic skills with experience in monitoring tools (SolarWinds, Nagios)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shift
- Experience with ticketing systems (ServiceNow, Jira)
- Flexibility to work weekends and holidays as needed