Job Description
Join TechFlow Solutions and start your remote tech support career tomorrow! We're seeking passionate tech enthusiasts to join our Austin-based team and deliver exceptional support to our clients. Enjoy flexible hours, competitive benefits, and a culture that values innovation and work-life balance. Immediate start available for qualified candidates in the Austin area.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with engineering teams on complex technical escalations
- Train users on system functionality and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Excellent problem-solving and communication skills
- A+ or CompTIA Network+ certification (or equivalent experience)
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Residency in Austin, TX metro area required