Job Description
Immediate Hire Night Shift Support Positions in Madison, WI! Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to ensure seamless system functionality and exceptional customer experiences during overnight hours. This is your opportunity to launch or advance your career with competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your new role immediately!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor network infrastructure and proactively resolve performance issues
- Document incident reports, troubleshooting steps, and solutions in ITSM tools
- Collaborate with global teams during critical system outages or escalations
- Execute scheduled maintenance tasks during off-peak hours
- Train junior staff on SOPs and best practices for night shift operations
- Maintain strict security protocols for data access and system administration
Qualifications
- Minimum 2 years experience in IT support or helpdesk roles
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA A+ or Network+ certification preferred
- Ability to work independently with minimal supervision overnight
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Valid driver's license for occasional on-site equipment pickups