Job Description
Join TechGuard Solutions as a Senior Night Shift Support Engineer and elevate your career in a premium 24/7 tech environment. We offer industry-leading compensation, exclusive night shift premiums, and opportunities for rapid advancement in cybersecurity and infrastructure management. Our Chandler, AZ facility operates with cutting-edge technology and a culture that values work-life balance through flexible scheduling and comprehensive benefits. As a key member of our elite support team, you'll protect critical systems while enjoying premium pay rates and a collaborative, high-performance workplace.
Responsibilities
- Monitor and maintain enterprise-level systems during night shifts, ensuring 99.99% uptime for mission-critical infrastructure
- Lead incident response for security breaches and system outages with SLA-driven resolutions
- Implement advanced cybersecurity protocols including intrusion detection and threat mitigation
- Collaborate with global teams using Jira, ServiceNow, and Splunk for seamless cross-shift handoffs
- Document complex system architectures and create runbooks for operational excellence
- Mentor junior support staff and conduct knowledge transfer sessions
- Proactively optimize system performance through root cause analysis and preventive measures
Qualifications
- 5+ years in enterprise IT support with proven night shift experience
- Advanced certifications (CISSP, CCNP, or AWS Security Specialty)
- Expertise in Windows Server, Linux, and cloud environments (AWS/Azure)
- Strong scripting capabilities (Python, PowerShell, Bash)
- Incident management experience with SIEM tools (Splunk, QRadar)
- Ability to work independently with minimal supervision during night hours
- Excellent written communication for shift handoff documentation
- CompTIA Security+ or equivalent (required)