Job Description
Join TechGuard Solutions as a Senior Night Shift Support Engineer and become the backbone of our 24/7 operations. This high-impact role offers exceptional compensation while safeguarding critical infrastructure during overnight hours. Enjoy premium benefits including comprehensive health coverage, 401(k) matching, and paid certifications. Our Pittsburgh-based team values work-life balance with rotating schedules and performance-based bonuses. If you thrive in high-pressure environments and seek career advancement in cybersecurity, this is your opportunity to excel.
Responsibilities
- Monitor and maintain enterprise systems during overnight shifts (10 PM - 6 AM)
- Resolve critical IT incidents with 15-minute SLA response time
- Implement security protocols for cloud and on-premise infrastructure
- Collaborate with global teams during major incident escalations
- Document all interventions using ITIL-compliant procedures
- Conduct proactive system health checks and vulnerability assessments
- Mentor junior support staff during shift transitions
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expertise in AWS/Azure infrastructure and Windows Server administration
- CompTIA Security+ or CISSP certification required
- Proficient in SIEM tools (Splunk, QRadar) and network monitoring
- Strong troubleshooting skills for complex hybrid environments
- Ability to make critical decisions under pressure during off-hours
- Experience with Jira/ServiceNow ticket management systems