Job Description
Join our award-winning remote-friendly support team and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to clients across Albuquerque and beyond. This fully remote role offers the flexibility to work from home while making a tangible impact in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
As a key member of our overnight support squad, you'll troubleshoot complex technical issues, maintain system stability, and deliver world-class customer service during critical business hours. This is your opportunity to excel in a supportive, growth-oriented environment where your skills are recognized and rewarded.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues across diverse IT infrastructure
- Monitor system health using advanced monitoring tools and alert protocols
- Document all interactions and resolutions in our CRM knowledge base
- Collaborate with global support teams during complex escalations
- Contribute to continuous improvement of support workflows
- Maintain strict compliance with security protocols and SLA requirements
Qualifications
- Minimum 2 years of technical support experience in IT operations
- Proficiency in Windows/Linux systems and networking fundamentals
- Exceptional problem-solving abilities with strong analytical skills
- CCNA or CompTIA A+ certification preferred
- Proven ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to manage multiple priorities in high-pressure situations