Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and unlock premium compensation while maintaining work-life balance. We're seeking dedicated professionals to provide exceptional technical support during overnight hours in our Philadelphia headquarters. This high-paying role includes comprehensive benefits, career advancement opportunities, and a collaborative team environment. Why choose night shift? Enjoy competitive pay differentials, reduced commute traffic, and exclusive on-site amenities. Apply today to become part of our award-winning IT support team.
Responsibilities
- Provide 24/7 technical support for enterprise systems, networks, and cloud infrastructure
- Troubleshoot complex hardware/software issues with minimal supervision
- Monitor system health and proactively address potential vulnerabilities
- Document incident reports, solutions, and knowledge base articles
- Collaborate with global teams during critical system outages
- Implement security protocols and compliance measures
- Train junior staff on escalation procedures and best practices
Qualifications
- 5+ years of IT support experience with night shift or remote work exposure
- Expertise in Windows/Linux systems, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills with enterprise networking equipment
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work independently with minimal oversight
- Excellent written communication for technical documentation
- Flexibility to adapt to changing priorities and on-call rotations