Job Description
Join Alaska Tech Solutions as a Remote Tech Support Specialist and become an essential part of our dynamic IT team. We're seeking a highly skilled professional to deliver exceptional technical assistance to clients across Anchorage and beyond. Enjoy the flexibility of remote work while making a tangible impact in our growing tech community. Why Join Us? Competitive compensation, comprehensive benefits package, and opportunities for professional growth in a supportive environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote support tools
- Provide Tier 2-3 support for hardware, software, and network infrastructure
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct system updates, patches, and security protocols
- Train users on best practices for cybersecurity and device usage
- Monitor system performance and proactively address potential threats
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency in Windows/macOS, Active Directory, and cloud services
- CompTIA A+/Network+ certification or equivalent experience
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Valid Alaska driver's license for occasional on-site visits