Job Description
Join our elite remote tech support team and transform how businesses operate across Jacksonville and beyond. We're seeking a Senior Tech Support Specialist to deliver world-class technical assistance while enjoying the flexibility of full remote work. This premium role combines competitive compensation with career growth opportunities in a dynamic tech environment.
As a cornerstone of our operations, you'll resolve complex technical challenges for enterprise clients, leveraging cutting-edge tools and methodologies. Our commitment to work-life balance means you'll thrive professionally without geographical constraints – all while making tangible impacts on client success.
Responsibilities
- Diagnose and resolve advanced hardware/software issues across Windows/macOS/Linux environments
- Provide Tier 3 technical support for enterprise clients via remote access tools
- Develop and maintain comprehensive technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Train junior support staff on advanced troubleshooting methodologies
- Monitor system health and proactively address potential technical risks
- Lead incident management during critical system outages
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in cloud platforms (AWS/Azure) and virtualization technologies
- CompTIA Network+ and Security+ certifications required
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong background in networking fundamentals and security protocols
- Exceptional problem-solving abilities with complex technical systems
- Experience with ITIL framework and service management practices
- Ability to work independently with minimal supervision