Job Description
Join our dynamic team as a Night Shift Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy a fully equipped workspace with all necessary hardware and software provided. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you thrive in a fast-paced environment and excel at solving complex technical challenges, apply today!
Responsibilities
- Monitor and resolve technical support tickets during night shift hours
- Provide remote and on-site troubleshooting for hardware/software issues
- Document all interactions and resolutions using ticketing systems
- Collaborate with global teams to ensure seamless service continuity
- Perform routine system maintenance and security checks
- Train and mentor junior support staff during shift overlaps
- Escalate critical issues to senior engineers with detailed documentation
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 2 years in technical support or IT operations
- Experience with Windows/Linux systems and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification required
- Flexibility to work nights, weekends, and holidays as needed