Job Description
Join TechGuard Solutions' elite night shift team and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while working during flexible evening hours. This is your opportunity to advance your IT career with a forward-thinking company committed to employee growth and innovation.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise software systems
- Troubleshoot complex hardware/software issues with minimal supervision during off-peak hours
- Document all support cases with precision in ticketing systems (ServiceNow/Jira)
- Collaborate with day-shift teams for seamless issue escalation and resolution
- Proactively monitor system health and implement preventive maintenance protocols
- Maintain security compliance protocols during all support interactions
- Train junior staff on support procedures and best practices
Qualifications
- 3+ years in IT support or helpdesk environment
- Experience with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving skills under pressure
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and technologies
- Valid California driver's license (required for occasional on-site visits)