Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the digital hero for our clients across the Philadelphia metro area! We're seeking passionate tech enthusiasts to deliver exceptional remote IT support from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and a collaborative virtual team environment where your problem-solving skills shine. Help businesses thrive by resolving technical challenges with speed and expertise while advancing your career in the heart of Philadelphia's tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop, chat, and phone support
- Manage ticket queues with SLA adherence using Zendesk and Jira platforms
- Provide white-glove customer service for enterprise clients in the Philadelphia region
- Document solutions in knowledge base and create technical training materials
- Collaborate with Tier 2 engineers on complex network and security incidents
- Conduct quarterly virtual training sessions for client IT teams
- Monitor system health using Nagios and SolarWinds dashboards
Qualifications
- 3+ years of remote IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent demonstrable expertise
- Proficiency in remote access tools (TeamViewer, AnyDesk, SCCM)
- Strong diagnostic skills for network connectivity and cloud services (Azure, AWS)
- Exceptional written and verbal communication abilities
- Experience with enterprise ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional weekend on-call rotations
- Bachelor's degree in Computer Science or related field preferred