Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking a highly skilled professional to provide exceptional technical assistance to our diverse client base. This full-time, fully remote position offers the flexibility to work from anywhere while making a tangible impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth. Apply today and start your career with an industry leader committed to excellence!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2-3 support for Windows/macOS systems and enterprise applications
- Document all interactions and solutions in ticketing systems (ServiceNow/Jira)
- Collaborate with network and security teams on complex infrastructure issues
- Deliver technical training to end-users on best practices
- Monitor system health and proactively address performance bottlenecks
- Contribute to knowledge base articles and SOP development
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent
- Strong proficiency in remote support tools (TeamViewer/Dameware)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ITIL processes and change management
- Valid US work authorization required