Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and unlock your career potential with an exclusive $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional remote support to clients across Virginia Beach and beyond. Enjoy the flexibility of working from home while being part of an innovative IT team that values growth, collaboration, and cutting-edge technology. Our comprehensive benefits package includes health insurance, retirement plans, and continuous learning opportunities.
As a key member of our support team, you'll troubleshoot hardware/software issues, provide stellar customer service, and implement solutions that drive client satisfaction. We invest in your success with paid training and career advancement pathways into cybersecurity, cloud infrastructure, and systems administration roles.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Document all interactions in our ticketing system (ServiceNow)
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure Windows/macOS systems for new hires
- Conduct security awareness training for end-users
- Monitor system health and proactively address performance issues
Qualifications
- 2+ years of remote IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS troubleshooting
- Experience with ServiceNow or similar ticketing systems
- Strong analytical and communication skills
- Ability to work independently with minimal supervision
- Valid Virginia driver's license for occasional on-site visits