Job Description
Join our dynamic team as an Immediate Hire Night Shift Support Specialist in Philadelphia! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This is a rare opportunity to start your career immediately in a fast-paced environment with competitive compensation and growth potential. If you thrive in night-time settings and excel at problem-solving, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex software/hardware issues for enterprise clients
- Document all incidents using ticketing systems with precision
- Collaborate with global teams to resolve escalated support requests
- Monitor system health during overnight hours and report anomalies
- Conduct user training sessions for new software deployments
- Maintain security protocols for data access and system integrity
Qualifications
- 2+ years in IT support or helpdesk environments
- Proficiency with Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- CompTIA A+/Network+ certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Must be available for overnight shifts (10 PM - 6 AM)