Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at GlobalTech Solutions! We're seeking dedicated professionals to maintain seamless system operations during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career advancement in a dynamic tech environment. If you thrive in fast-paced settings and excel at problem-solving, this is your moment to shine.
Responsibilities
- Monitor and maintain critical IT infrastructure during overnight shifts
- Provide Tier 1-2 technical support for enterprise systems and cloud platforms
- Execute incident response protocols and escalate complex issues
- Document system performance metrics and operational logs
- Collaborate with global teams during critical maintenance windows
- Implement security protocols and access controls
- Conduct system backups and recovery procedures
Qualifications
- Minimum 2 years in IT/systems support or helpdesk roles
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow/Jira)
- CompTIA Network+ or Security+ certification preferred
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to adapt to changing priorities