Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and transform how businesses in St. Petersburg, FL operate. We're seeking a passionate problem-solver to deliver exceptional technical support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced, innovative environment. What We Offer: Competitive salary, comprehensive benefits package, cutting-edge technology, and career growth opportunities. Why Apply? Be part of a company that values your expertise and invests in your professional development. Ready to excel? Apply today and become a key player in our tech-driven success story.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve complex system/network problems with efficiency
- Document all support tickets using ITSM best practices
- Collaborate with cross-functional teams to implement proactive solutions
- Train clients on system optimization and security protocols
- Monitor system performance and recommend improvements
- Manage inventory and software deployment for client endpoints
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+, Network+, or Security+ certification
- Expertise in Windows/macOS/Linux environments
- Proficiency with cloud platforms (AWS, Azure, GCP)
- Strong analytical and troubleshooting skills
- Exceptional communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to work independently in a remote setting