Job Description
Join TechSolve Solutions as a Senior Remote Tech Support Specialist and become part of a dynamic team revolutionizing IT support in the nation's capital. We're seeking tech-savvy professionals who excel in remote environments and are passionate about delivering exceptional user experiences. Enjoy the flexibility of 100% remote work while collaborating with innovative teams across the country. Our competitive compensation package includes comprehensive benefits, professional development stipends, and opportunities for career advancement in a rapidly growing tech company.
Why TechSolve Solutions?
- 100% remote work with flexible hours
- Industry-leading compensation and equity options
- Annual tech stipend for home office upgrades
- Clear career paths and mentorship programs
- Impactful work supporting federal and private sector clients
Responsibilities
- Provide advanced technical support for Windows/macOS, cloud infrastructure, and enterprise applications
- Diagnose and resolve complex hardware/software issues via remote access tools
- Document all support cases in ServiceNow with detailed resolution steps
- Collaborate with Tier 2 and engineering teams on escalated issues
- Develop and maintain knowledge base articles for recurring problems
- Conduct virtual onboarding/training for new employees on IT systems
- Monitor ticket queues and maintain SLA compliance targets
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Active Directory, VPNs, and cloud platforms (Azure/O365)
- CompTIA A+/Network+ or equivalent industry certifications
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools (TeamViewer/AnyDesk)
- Strong problem-solving skills with root-cause analysis methodology
- Ability to work independently while collaborating in a virtual team environment
- Valid U.S. work authorization required