Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist in Philadelphia, PA! We're seeking an immediate hire to deliver exceptional technical assistance to our clients. Work from anywhere in the Philadelphia metro area while supporting cutting-edge IT infrastructure. Enjoy competitive compensation, full benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 1/2 technical assistance for enterprise systems
- Document incidents, solutions, and knowledge base articles
- Collaborate with cross-functional teams on complex troubleshooting
- Monitor system performance and proactively address vulnerabilities
- Train end-users on security best practices and tools
- Manage service level agreements and SLA compliance
Qualifications
- 3+ years of remote tech support experience
- Expertise in Windows/macOS/Linux operating systems
- CCNA or CompTIA A+ certification required
- Proficiency with remote desktop and monitoring tools
- Strong network troubleshooting (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (occasional onsite visits)