Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist in Durham, NC! We're seeking a tech-savvy professional to deliver exceptional remote technical support to our clients. This full-time direct hire opportunity offers competitive compensation, flexible remote work arrangements, and career growth in a cutting-edge tech environment. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex system problems with minimal supervision
- Install, configure, and maintain operating systems and applications
- Document all support interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams to implement technical solutions
- Stay current with emerging technologies and industry best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Expertise in Windows/macOS troubleshooting and networking fundamentals
- CompTIA A+ or equivalent certification required
- Exceptional customer service and communication skills
- Proficiency with remote support tools (TeamViewer, Zoho, etc.)
- Ability to work independently in a remote environment
- Experience with ticketing systems (Jira, ServiceNow preferred)