Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Honolulu, HI! We're offering a competitive sign-on bonus for qualified candidates who can deliver exceptional customer service and technical expertise. Enjoy flexible remote work while supporting cutting-edge technology solutions for clients across Hawaii and the mainland. This role includes comprehensive training, career advancement opportunities, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional technical support for Windows, macOS, and mobile devices
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with cross-functional teams to resolve complex technical problems
- Train users on system best practices and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of OS troubleshooting (Windows 10/11, macOS)
- Strong communication skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Proficient in networking fundamentals and security protocols