Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers immediate start opportunities for candidates ready to make an impact in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Chicago's thriving tech sector.
Why TechSolutions Inc.? Our commitment to employee development and cutting-edge technology ensures you'll work with industry-leading tools while advancing your IT career. Night shift premium pay and flexible scheduling options available.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues across 200+ endpoints
- Monitor and maintain server/network infrastructure during overnight hours
- Document all troubleshooting steps and ticket resolutions in ServiceNow
- Collaborate with global teams to resolve complex escalations
- Perform system backups, patch management, and security monitoring
- Train users on best practices for data security and system usage
- Conduct weekly infrastructure health checks and report anomalies
Qualifications
- 2+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in ticketing systems (ServiceNow/Jira) and remote tools
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent written communication skills for documentation and reporting
- Experience with cloud services (AWS/Azure) preferred
- Valid US driver's license for occasional on-site visits