Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and experience the perfect blend of professional growth and work-life balance. We're seeking tech-savvy professionals in Charlotte, NC to deliver exceptional support with flexible scheduling options. As a key member of our dynamic team, you'll troubleshoot complex IT issues across diverse platforms while enjoying the freedom to structure your workday around your personal commitments. Our competitive compensation package includes comprehensive benefits, professional development opportunities, and a culture that values innovation and work-life harmony. If you're passionate about technology and crave flexibility without compromising career advancement, this is your ideal opportunity.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients via remote support channels
- Provide exceptional customer service through phone, email, and chat support
- Document technical issues and solutions using our ticketing system
- Collaborate with senior engineers on complex network and security incidents
- Deploy and configure workstations, laptops, and mobile devices
- Conduct proactive system maintenance and performance optimization
- Train clients on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, macOS, and mobile platforms
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including occasional evening/weekend shifts