Job Description
Join our elite night shift team at NexTech Solutions and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment. Work in a state-of-the-art facility with flexible scheduling options and a supportive team culture. If you thrive in nighttime settings and possess exceptional problem-solving skills, we want to hear from you!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Monitor and troubleshoot network infrastructure, servers, and cloud services during night hours
- Document all support tickets with detailed resolution steps using Zendesk
- Collaborate with on-site engineers to escalate complex issues requiring physical intervention
- Conduct proactive system health checks and performance optimization during low-traffic periods
- Maintain strict compliance with security protocols and data protection standards
- Participate in cross-team training sessions to enhance technical knowledge
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CCNA or CompTIA Security+ certification preferred
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision during night shifts
- Previous experience with ticketing systems and monitoring tools (e.g., Nagios, SolarWinds)
- Flexibility to work weekends and holidays as needed