Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions Inc. We're urgently seeking dedicated professionals to ensure seamless system operations during critical overnight hours in Los Angeles. This high-impact role offers competitive compensation, career advancement opportunities, and the chance to work with cutting-edge technology in a dynamic environment.
Why NexusTech? We pride ourselves on fostering a culture of innovation and growth. Our night shift team enjoys premium benefits, including shift differential pay, comprehensive health coverage, and flexible scheduling options. Apply today to become part of our mission to deliver exceptional technical support across global platforms.
Responsibilities
- Monitor and troubleshoot IT infrastructure, cloud services, and customer-facing applications during overnight hours
- Provide Tier 2-3 technical support via phone, chat, and remote access for enterprise clients
- Execute system updates, patches, and security protocols during off-peak hours
- Document incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with global teams during major incident escalations
- Conduct proactive system health checks and performance optimization
- Maintain SLA compliance for critical business systems
Qualifications
- 3+ years of experience in IT support, systems administration, or helpdesk operations
- Strong knowledge of Windows Server, Linux, AWS/Azure cloud platforms
- Certification in CompTIA A+, Network+, or equivalent ITIL foundation
- Exceptional problem-solving skills with ability to work autonomously
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Ability to work flexible schedule including weekends/holidays
- Strong written and verbal communication skills
- Valid driver's license and reliable transportation