Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist in Albuquerque! We're seeking tech-savvy professionals to ensure seamless system performance while our city sleeps. This premium role offers competitive compensation, flexible scheduling, and opportunities for career advancement in a supportive environment.
Why Work With Us?
- Competitive night shift differential pay
- Comprehensive health benefits after 90 days
- Professional development stipend
- Modern downtown Albuquerque workspace
Responsibilities
- Monitor and resolve system alerts during night shift hours (10 PM - 6 AM)
- Provide Tier 2 technical support for enterprise software and infrastructure
- Document incident reports and troubleshooting procedures
- Collaborate with global teams during critical system outages
- Perform scheduled maintenance and system updates
- Escalate complex issues to senior engineers as needed
- Maintain detailed knowledge base articles
Qualifications
- 2+ years in IT support or system administration
- Proficiency with Windows Server, Linux, and cloud platforms
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Strong problem-solving and communication skills
- Ability to work independently during off-hours
- Valid driver's license for occasional on-site visits