Job Description
Join our award-winning team at Pacific Tech Solutions and become part of Hawaii's premier remote tech support force! We're seeking passionate tech enthusiasts to deliver exceptional customer experiences from the comfort of their Honolulu homes. Enjoy weekly pay, flexible schedules, and cutting-edge tools while supporting diverse clients across the Pacific. Our culture values innovation, work-life balance, and professional growth – with opportunities for certifications and advancement. Ready to transform your tech passion into a rewarding career? Apply today and start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS systems and mobile devices
- Document troubleshooting steps and client interactions in CRM systems
- Escalate complex issues to senior engineers with detailed context
- Conduct remote system configurations and software installations
- Maintain high client satisfaction scores with empathetic communication
- Collaborate with global support teams on knowledge base improvements
Qualifications
- 2+ years in technical support or help desk role
- Proficiency in Windows/macOS troubleshooting and network diagnostics
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+/Network+ certification preferred
- Strong written/verbal communication skills in English
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace required
- Valid Hawaii driver's license for occasional on-site visits