Job Description
Join TechGuard Solutions' elite night shift support team and become a guardian of digital infrastructure! We're seeking a dedicated Night Shift Support Specialist to provide exceptional remote technical assistance to our Seattle-based clients while maintaining seamless system operations during off-hours. This fully remote role offers the flexibility to work from anywhere in the Pacific Time Zone while supporting critical business systems. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise.
As a key member of our 24/7 operations team, you'll troubleshoot complex IT issues, implement security protocols, and ensure optimal system performance during peak night shift hours. We provide all necessary equipment and training to set you up for success in this dynamic remote position.
Responsibilities
- Provide remote technical support for enterprise systems, networks, and cloud infrastructure during night shift hours (10 PM - 6 AM PT)
- Monitor system performance, security alerts, and incident tickets using advanced monitoring tools
- Execute incident response procedures for critical outages and security breaches
- Document troubleshooting processes, knowledge base articles, and incident reports
- Collaborate with global IT teams during escalations and cross-functional projects
- Conduct proactive system maintenance and patch deployments during low-traffic periods
- Maintain compliance with SOC 2 and HIPAA security standards
Qualifications
- 3+ years of experience in Tier 2/3 technical support or system administration
- Proficiency with cloud platforms (AWS, Azure, GCP) and virtualization technologies
- Strong knowledge of Windows Server, Linux, and Active Directory environments
- Certifications (CompTIA Network+, Security+, or equivalent) preferred
- Exceptional problem-solving skills with ability to work independently
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Splunk, Nagios)
- Ability to work rotating night shifts with flexible schedule adjustments
- Excellent written communication skills for technical documentation