Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Minneapolis! We're urgently hiring passionate tech professionals to deliver exceptional customer support from home. Enjoy flexible hours, competitive benefits, and opportunities for career growth while solving complex technical challenges for Fortune 500 clients.
At TechSolutions Inc., we value innovation and work-life balance. You'll collaborate with industry experts using cutting-edge tools to maintain our clients' digital infrastructure. This is your chance to make a real impact in a dynamic, remote-first environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop support
- Provide exceptional customer service via phone, email, and chat
- Document all technical solutions in our ticketing system
- Proactively monitor client systems for potential security threats
- Train clients on new technologies and best practices
- Collaborate with network engineers on complex infrastructure projects
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of technical support experience
- Expert knowledge of Windows/macOS environments
- CompTIA A+/Network+ certifications required
- Experience with remote support tools (TeamViewer, Zoho Assist)
- Strong troubleshooting methodology and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently in a remote setting
- Bachelor's degree in Computer Science preferred