Job Description
Join our dynamic team at Pacific Tech Solutions and kickstart your career in Honolulu's thriving tech scene! We're seeking motivated Night Shift Support Specialists to deliver exceptional technical assistance to our clients. This is your opportunity to work in a fast-paced environment with immediate start dates and competitive compensation. Enjoy Honolulu's vibrant nightlife while building valuable skills in IT support, troubleshooting, and client communication. We offer comprehensive training, career growth opportunities, and a supportive team culture.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware, software, and network issues with precision and efficiency
- Document all support tickets and maintain detailed case histories
- Collaborate with cross-functional teams to resolve complex technical escalations
- Monitor system performance and proactively address potential outages
- Deliver exceptional customer service with a focus on first-contact resolution
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Minimum 1 year experience in technical support or customer service role
- Proficiency with Windows/macOS, networking concepts, and diagnostic tools
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and ability to work under pressure
- Flexibility to work night shifts (10 PM - 6 AM) and weekends as needed
- Valid driver's license and reliable transportation