Job Description
Join Alaska's premier remote tech support team! We're seeking a dedicated Tech Support Specialist to deliver exceptional service from the comfort of your home office. As a valued team member, you'll receive all necessary equipment – including high-performance laptops, dual monitors, and specialized software – to excel in your role. Enjoy the flexibility of remote work while supporting cutting-edge technology solutions across diverse industries.
Northstar Tech Solutions offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth. Our Anchorage-based company values work-life balance and innovation, making us the ideal employer for tech professionals seeking remote opportunities in the Last Frontier.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Document cases accurately in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams on complex technical escalations
- Conduct remote system installations and configurations for new clients
- Maintain security protocols during all remote access sessions
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- Proficiency with Windows, macOS, and network troubleshooting
- CompTIA A+ certification or equivalent industry credential
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (e.g., Zendesk, Jira)
- Valid US driver's license and reliable internet connection