Job Description
Join TechSolutions Pro's elite night shift team and become the backbone of our 24/7 IT infrastructure. We're seeking dedicated Night Shift Support Specialists to ensure seamless operations while our clients rest. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your expertise. This role offers growth opportunities into senior positions with our award-winning Tucson-based tech leader.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours (10 PM - 6 AM)
- Monitor and resolve network, server, and cloud infrastructure issues
- Execute system patches, updates, and security protocols during low-traffic windows
- Document all incidents, resolutions, and maintenance activities in ServiceNow
- Collaborate with global teams during major incident escalations
- Proactively identify and resolve potential system vulnerabilities
- Train junior staff on night shift procedures and best practices
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and VMware environments
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent certification required
- Experience with monitoring tools (SolarWinds, Nagios, Zabbix)
- Ability to work independently with minimal supervision
- Excellent written communication skills for incident reporting
- Flexibility to cover rotating weekend shifts as needed