Job Description
Join our dynamic night shift team as a Support Specialist where all necessary equipment is provided! We're seeking dedicated professionals to ensure seamless operations during overnight hours. Enjoy a competitive salary, comprehensive benefits, and a collaborative environment focused on growth and work-life balance. If you're a problem-solver with a passion for technology, apply today to become part of our innovative team in Plano!
Responsibilities
- Monitor and maintain critical systems during overnight hours
- Provide remote and on-site technical support for hardware/software issues
- Document incidents, resolutions, and system performance metrics
- Collaborate with cross-functional teams for seamless handover processes
- Execute scheduled maintenance and system updates
- Respond to emergency alerts and troubleshoot complex issues
- Optimize equipment performance and recommend improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years in IT support or technical operations role
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to work independently with minimal supervision
- Flexible schedule availability including nights, weekends, and holidays
- CompTIA A+ or equivalent certification preferred