Job Description
Join Omaha Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a customer-focused professional to deliver exceptional technical assistance from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive remote environment.
What We Offer:
- Competitive salary with performance-based bonuses
- Full health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible remote work schedule
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Install, configure, and maintain software systems across diverse platforms
- Document troubleshooting procedures and maintain accurate ticket logs
- Collaborate with IT teams to implement system improvements
- Provide technical training to non-technical users
- Monitor system performance and proactively address potential issues
- Adhere to security protocols and data protection standards
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of technical support experience
- Expertise in Windows/macOS troubleshooting and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid U.S. work authorization