Job Description
Join Omaha Tech Solutions as a Remote Tech Support Specialist and revolutionize how businesses in the Midwest operate! We're seeking tech-savvy professionals to deliver exceptional remote support with unparalleled flexibility. Enjoy the freedom to design your schedule while solving complex IT challenges for diverse clients across Nebraska. Our collaborative culture values work-life balance, offering competitive benefits, continuous learning opportunities, and the chance to impact thousands of users daily.
Why Choose Us?
- Industry-leading remote infrastructure with cutting-edge tools
- Flexible scheduling with core collaboration hours (10 AM - 3 PM CT)
- Comprehensive health, dental, and vision insurance
- Annual professional development stipend
- Profit-sharing program for top performers
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2-3 support for Windows/macOS systems and cloud applications
- Document cases in ticketing systems with detailed resolution steps
- Train clients on security best practices and new technologies
- Collaborate with Tier 1 teams to escalate complex issues
- Monitor system health and perform preventive maintenance
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong written communication skills for documentation
- Ability to work independently with minimal supervision
- Flexibility to cover occasional off-hours support rotations
- Valid Nebraska driver's license for occasional on-site visits