Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and receive a $5,000 sign-on bonus! We're seeking tech-savvy professionals to deliver exceptional remote support to our clients across Greensboro and beyond. Enjoy a flexible work-from-home setup while advancing your career in a dynamic IT environment.
What We Offer:
- Competitive salary with $5,000 sign-on bonus
- 100% remote work arrangement
- Comprehensive health benefits and 401(k)
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases accurately in CRM/ServNow platforms
- Collaborate with cross-functional teams on complex escalations
- Conduct remote system configurations and deployments
- Develop knowledge base articles for recurring issues
- Maintain security compliance protocols for remote access
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- Industry certifications (CompTIA A+/Network+, Microsoft 365)
- Exceptional troubleshooting and communication skills
- Experience with remote access tools (TeamViewer, AnyDesk)
- Knowledge of ITIL service management principles
- Ability to work independently in a home office environment