Job Description
Join our award-winning tech support team as a Remote Tech Support Specialist in Oakland, CA. We're seeking a customer-focused professional to deliver exceptional technical assistance to our global client base. This is an immediate hire opportunity offering competitive compensation, flexible remote work, and career growth in a dynamic tech environment. If you're passionate about solving technical challenges and providing top-tier customer service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with engineering teams on complex technical escalations
- Train users on system best practices and security protocols
- Maintain high customer satisfaction metrics (CSAT >95%)
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting and networking
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently in a remote environment
- Knowledge of cloud services (AWS, Azure, GCP) a plus
- High-speed internet connection and quiet home office setup