Job Description
Join TechSolve Solutions Inc. as a Remote Tech Support Specialist and become the hero our clients need! We're urgently seeking tech-savvy professionals in Oakland, CA to provide exceptional remote technical assistance. This immediate hire opportunity offers competitive compensation, flexible remote work, and a chance to grow your IT career while making a real impact. Our collaborative team values innovation, problem-solving, and exceptional customer service. If you're ready to dive into dynamic technical challenges and help businesses thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Install, configure, and maintain operating systems and applications
- Document technical procedures and customer interactions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on IT systems and best practices
Qualifications
- 2+ years of remote technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills and analytical thinking
- Excellent communication abilities and customer service mindset
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk/Jira) and remote access tools
- Ability to work independently in a remote environment