Job Description
We are looking for a highly skilled and empathetic Remote Tech Support Specialist to join our team in Tulsa, OK. As a key member of our IT department, you will provide essential technical assistance to our clients, ensuring they have seamless access to the software and hardware solutions they need.
This is an immediate hire opportunity for a self-starter who thrives in a fast-paced environment and enjoys solving complex technical problems remotely.
What You'll Do:
Our team is dedicated to excellence. In this role, you will be the bridge between our technical infrastructure and our end-users.
Responsibilities
- Provide remote technical assistance and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve technical problems reported via phone, email, and live chat.
- Install, configure, and update operating systems and applications for remote users.
- Maintain accurate and detailed records of all customer interactions and issue resolutions in the CRM system.
- Guide customers through step-by-step solutions to restore service and minimize downtime.
- Escalate complex technical issues to senior engineers or specialized departments as needed.
- Document common technical issues and contribute to the creation of knowledge base articles.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 1-2 years of experience in a helpdesk, technical support, or customer service role.
- Strong knowledge of Microsoft Windows, Office Suite, and basic network troubleshooting.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to troubleshoot independently and work effectively in a remote environment.
- Strong problem-solving skills and the ability to remain calm under pressure.