Job Description
Launch your IT career with our remote tech support position in Anaheim! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive pay, full benefits, and comprehensive training. Work remotely while supporting cutting-edge technology solutions for clients nationwide. This is your gateway to a thriving career in information technology with growth opportunities into networking, cybersecurity, and cloud roles.
Why Join Us?
- Industry-leading onboarding program
- Flexible remote work schedule
- Health, dental, and vision benefits
- 401(k) with company matching
- Annual technology stipend
Responsibilities
- Provide remote technical support via phone, email, and chat
- Diagnose and resolve hardware/software/network issues
- Document all interactions in ticketing systems
- Train customers on technology best practices
- Collaborate with senior engineers on complex cases
- Maintain service level agreements (SLAs)
- Participate in monthly technology workshops
Qualifications
- No experience required - we train from the ground up!
- High school diploma or equivalent (college preferred)
- Strong problem-solving abilities
- Excellent communication skills
- Basic computer proficiency
- Comfortable with remote work tools
- Customer service mindset
- Must pass background check