Job Description
Launch your career in IT with our comprehensive paid training program! NexusTech Solutions is seeking motivated individuals to join our remote Tech Support team in New York. No prior experience required – we provide all necessary training to transform you into a certified IT professional. Enjoy flexible remote work while supporting cutting-edge technology for Fortune 500 clients. Our 8-week paid training includes industry certifications, mentorship from senior engineers, and guaranteed full-time placement upon completion.
As a Remote Tech Support Specialist, you'll become a trusted problem-solver for enterprise clients, troubleshooting hardware, software, and network issues through ticketing systems and remote access tools. We offer competitive compensation, comprehensive benefits, and clear growth paths into network administration, cybersecurity, and cloud engineering roles.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and ticketing systems
- Provide Tier 1/2 support for enterprise clients including Windows/macOS troubleshooting
- Document technical solutions in knowledge base and ticket management systems
- Collaborate with senior engineers on complex network and security incidents
- Execute preventative maintenance procedures across client infrastructure
- Maintain SLAs with 95%+ first-contact resolution rates
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with computer hardware/software concepts
- Excellent written/verbal communication skills
- Strong analytical and problem-solving abilities
- Self-motivated with ability to work independently
- Valid NYS driver's license (for occasional on-site visits)
- Pass background check and drug screening