Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and kickstart your IT career with an exceptional $5,000 sign-on bonus! We're seeking passionate tech enthusiasts based in Albuquerque, NM to provide world-class remote support to our clients. Enjoy flexible work arrangements while solving complex technical challenges and making a real impact. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Deliver exceptional customer service through phone, chat, and email
- Install, configure, and maintain virtual workstations and cloud systems
- Document technical procedures and maintain accurate incident records
- Collaborate with cross-functional teams to resolve escalated issues
- Train users on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of technical support experience or relevant certification
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of network fundamentals and cloud platforms
- Excellent problem-solving and communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ or equivalent certification preferred
- Ability to work independently in a remote environment
- Valid New Mexico driver's license for occasional on-site visits