Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and receive a $3,500 sign-on bonus! We're seeking tech-savvy professionals in El Paso to deliver exceptional customer service and resolve technical challenges for our global clientele. Enjoy flexible remote work with full benefits, career growth opportunities, and a collaborative team environment. Apply today to start your journey with an industry leader committed to innovation and employee success.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and performance problems
- Document cases in CRM systems and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to escalate complex issues
- Train users on technology best practices and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written/verbal communication in English and Spanish
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)