Job Description
We are seeking a dynamic Remote Tech Support Specialist to join our growing team in Anaheim, CA. This is an immediate start position for a dedicated professional ready to make an impact from day one.
As a remote employee, you will serve as the first line of defense for our clients, resolving technical issues via phone, chat, and email with empathy and expertise.
Responsibilities
- Provide exceptional remote technical support to end-users via multiple channels.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and solutions in the ticketing system.
- Guide clients through software installations and security protocols.
- Maintain a high level of customer satisfaction and professional demeanor.
- Collaborate with the IT department to escalate complex issues.
Qualifications
- High School Diploma or GED required.
- Previous experience in tech support, customer service, or IT helpdesk.
- Strong troubleshooting skills and knowledge of Windows and macOS.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection.