Job Description
Join our dynamic Austin-based team as a Remote Tech Support Specialist! We're hiring immediately with weekly pay, fully provided equipment, and flexible remote work options. Enjoy competitive benefits while troubleshooting cutting-edge systems for global clients. No commute required – just your expertise and our investment in your success!
Responsibilities
- Provide remote technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Document cases in CRM systems with detailed notes
- Collaborate with cross-functional teams on complex escalations
- Train users on new technologies and best practices
- Monitor system performance and proactively address issues
Qualifications
- 2+ years of technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection