Job Description
Join TechConnect Solutions and revolutionize your career with weekly pay and 100% remote work in Jacksonville, FL! We're seeking passionate Tech Support Specialists to deliver exceptional customer service from home. Say goodbye to commutes and hello to flexible scheduling while making a real impact in the tech industry.
Why TechConnect Solutions?
- Weekly direct deposit payments
- Cutting-edge remote work tools
- Ongoing professional development
- Health benefits for full-time contractors
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Provide Tier 1/2 technical support for Windows/macOS systems
- Document all ticket resolutions in CRM systems
- Train users on security protocols and best practices
- Collaborate with cross-functional teams for complex escalations
- Monitor network performance and system health
- Conduct virtual onboarding for new clients
Qualifications
- 1+ years of technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer/RDP)
- Strong knowledge of networking fundamentals
- Excellent written/verbal communication skills
- Ability to work independently in remote environment
- Experience with ticketing systems (Zendesk/Jira)
- Valid Florida driver's license (occasional onsite visits)