Job Description
Welcome to Apex Tech Solutions, where innovation meets reliability. We are currently seeking a highly skilled Remote Technical Support Engineer to join our growing team based in the vibrant community of Fresno, California.
In this pivotal role, you will be at the forefront of delivering top-tier technical assistance to our clients. We believe in empowering our employees, which is why we provide all the necessary high-end equipment and software to ensure you perform at your best from home.
If you are a self-motivated problem solver with a passion for technology, we want to hear from you.
Responsibilities
- Configure, deploy, and manage remote access equipment for new and existing clients.
- Provide expert technical troubleshooting and support via phone, email, and remote desktop tools.
- Collaborate with the logistics team to ensure timely equipment provisioning and returns.
- Maintain accurate, up-to-date records of all technical interactions and equipment status in our CRM system.
- Conduct remote training sessions to assist clients in optimizing their equipment usage.
- Stay updated on the latest technology trends and security protocols to ensure best practices.
Qualifications
- Minimum of 3 years of experience in technical support, IT helpdesk, or a related field.
- Proven experience working in a remote or hybrid work environment.
- Strong understanding of hardware configurations, networking protocols, and operating systems (Windows, macOS, Linux).
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection and a dedicated home office setup.
- Ability to pass a background check and adhere to company security policies.