Job Description
Welcome to Apex Digital Solutions. We are a leading provider of remote IT support services seeking a dedicated professional to join our growing team in Charlotte, NC. This is a fully remote position that requires availability for weekend shifts. If you are an expert troubleshooter who enjoys helping others and wants to work from home, we want to hear from you.
As a Remote Technical Support Specialist, you will be the bridge between our clients and our technical team. You will resolve hardware and software issues, manage service tickets, and ensure a seamless user experience for our customers nationwide.
Why Join Us?
- 100% Remote Work from Home
- Competitive Pay with Performance Bonuses
- Weekend Shift Flexibility (Saturday & Sunday)
- Health, Dental, and Vision Insurance
- Professional Development Opportunities
Responsibilities
- Provide high-quality technical support via phone, email, and chat to clients in the Charlotte, NC area and across the United States.
- Diagnose and troubleshoot a wide range of computer hardware and software issues, including operating systems, printers, and network connectivity.
- Document all technical interactions, resolutions, and customer feedback in our CRM system (Salesforce/Zendesk).
- Manage and prioritize incoming support tickets to ensure timely response times.
- Escalate complex technical issues to senior engineering teams with detailed logs.
- Collaborate with the Quality Assurance team to maintain high service standards.
- Stay updated on the latest technology trends and product updates to provide accurate advice.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or related field preferred).
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong knowledge of Microsoft Windows, Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a patient and empathetic demeanor.
- Ability to work independently and manage time effectively in a remote environment.