Job Description
We are seeking a highly skilled and self-motivated Remote Technical Support Specialist to join our rapidly growing team. In this role, you will be the frontline of technical excellence, ensuring our clients have seamless access to their digital workspace. We believe in empowering our employees, which is why we provide all necessary hardware and software to ensure you can perform at your best from home.
Key Benefits:
- Equipment Provided: Full remote work setup including a high-performance laptop, monitor, and ergonomic accessories.
- Weekly Pay: Get paid every Friday with no waiting periods.
- Comprehensive Benefits: Health, dental, and vision insurance from day one.
- Growth Opportunities: Clear pathways for career advancement within a top-tier IT firm.
If you are passionate about technology and customer service, we want to hear from you.
Responsibilities
- Configure, deploy, and troubleshoot remote workstations and communication equipment for new hires.
- Provide Tier 2 technical support via phone, email, and remote desktop tools to internal staff and clients.
- Diagnose and resolve complex hardware and software issues efficiently and accurately.
- Maintain accurate and detailed documentation of technical issues and resolutions in our ticketing system.
- Collaborate with the network engineering team to ensure remote access security and compliance.
- Conduct training sessions for end-users on new software tools and best practices.
Qualifications
- High school diploma or GED equivalent (Associate’s degree in IT or related field is a plus).
- Minimum of 2 years of experience in technical support, IT help desk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in remote support tools (e.g., TeamViewer, LogMeIn, RDP).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.